FAQs

FREQUENTLY ASKED QUESTIONS

We answer all your questions!

How do I track my package?
You can track your package using your order number and email address by going to the *Track My Order* section on our website.


What are the shipping times for your products?
We do our best to ship your order within 24 hours, sometimes this can take up to 48 hours. Your order will then be given to the carrier, and you will be delivered within 5-8 days. (Depending on periods, promotions, and shipping service)


Is the delivery free?
Shipping is free on all orders for a limited time.

Do you ship worldwide?
Yes, absolutely. We ship worldwide.


Where do we ship your product from?
Our offices are located in USA. Our international warehouse is located in China. However, following our recent development, we plan to launch our next collections from a warehouse in USA, which will allow us to deliver in France within 7 days.


I haven't received all the items in my order, what is going on?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.


I have received a damaged item. What can I do?
We are sorry to hear that. Just send us a message via the site contact form and we will send you a similar replacement item as quickly as possible.



What is the quality of the products you offer?
Our items are carefully made by professionals, we focus on the quality of materials to create quality items.




What are the payment methods available?
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept checks, money orders or bank transfers.

How do I request a return?
For any information request, contact us on our support:

support@dejjavu.com

If you would like more information about returns please refer to our Return Policy.

Are return shipping costs covered?
All return shipping costs and other charges are the responsibility of the customer.


Can I request a refund for the product?
You can submit a refund request through our support: support@dejjavu.com